Our Refund Policy
Our refund policy is simple: we will refund you the full value of any unopened vials and oral capsules packets should our GS prove ineffective in treating feline infectious peritonitis symptoms in your cat.
An order can be cancelled before it is picked up by the shipper. Once it is picked up by the shipper, the order can only be considered as returns, not cancellation. If you wish to cancel your order, inform us immediately via chat box, email or a phone call. If the order qualifies as cancellation, we will refund 100% of the order amount, minus the transaction charges. We will not charge you for the restocking fee.
Once your order has been picked up from the shipper, It is considered returns. If you do not wish to accept the shipment, simply inform the shipper that you reject the shipment. We will arrange for the item's return. If you have received the shipment and used items within, only return unused items to us. We do not accept returns of opened or partially used vials or oral capsules packets. We will charged AED 60 to covers order processing costs including labor and material to ship your order and to receive and restock your returned order. Shipping costs and payment processing fees, and any taxes and import duties paid on your behalf by us will not be refunded. Returns are accepted within 30 days from the ordering date.
Once your return is received and inspected, we will refund within 48 hours. We will send you a notification email of the refund amount and status. A credit will automatically be applied to your credit card or original method of payment, within 14 days or less. We can only refund to the original payment method. Thus, we will not refund you cash for credit card purchases.
Refund process generally takes approximately a few days if we didn't ship out your order or a few weeks depending on how quickly your return the order back to us. Once the order is shipped from our warehouse, we can only provide you the refund after you have returned your order to us. If you choose to not follow our refund protocol, and choose to dispute your payment with PayPal, the credit company, your bank or any other payment services, we will not refund your payment if we win the dispute. It takes a lot manpower and hours to answer a payment dispute case. We would rather use that time help other cat owners save their cats. Your payment to us will be used toward paying for the fees of answering your dispute case.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first contact your credit card company, and check the original charge on your bank statement. It may take up to 10 business days in some countries before your refund is officially posted. Refunds can be posted as cancellations of your original purchase in some countries, not as a credit to your account. Your credit card company should be able to inform you how the refund is applied.
If you paid via other methods such as Paypal and other cashless payment transfer systems, please contact us so we may check on the status of payment transfer back to you.
Exchanges or Replacement (if applicable)
We only replace items that are damaged during shipping. Send us an email at firstname.lastname@example.org with a message describing the situation and photos of the damaged items. We will send you replacements, once it is approved, within 24 hours.